We aim to dispatch all orders within 5 days of receipt.
Orders from the UK please allow 5 working days for delivery of your order.
International Orders please allow 20 working days for the delivery of your order.
Before contacting us please check
a) Your paypal has the correct address
b) You've allowed sufficient time for the delivery to arrive (see above)
If any issues arise, email customerservice@swallowsndaggers.com with these details
a) The date your ordered
b) The name of the person who paid for it (so if your friend/relative/parent bought the items by paypal/credit card it will be in their name)
Missing Items
We cant be held responsible for packages that get lost in the post or are not claimed on delivery. We will not re-send items out that have gone missing and will only re-send items returned to us for an additional postage fee.
Returns
As a policy we dont do returns but we will swap items that are faulty or damaged! (within 15 days of purchase)
*This does not include items damaged due to the negligence of a postal service/courier*
What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
